estilo.com.bd owns all content, resources, and materials available on site and platforms solely unless we state otherwise. We allow selected third parties to establish links to existing text or content available on the site only if they explicitly acknowledge the source of origin. We strictly prohibit any types of partial or total modification or reproduction made to any existing resource or content of this site. We may also terminate the site or platform users’ accounts if they infringe on third-party copyrights.

Our Terms and Conditions state clearly that any form of text, recorded audio, images, videos, or other original resources you choose to publish on the site or the platform will be deemed as your content. With this action, you give us a globally non-exclusive and irrevocable license to view, use, translate, reproduce, distribute, outsource and publish among other chosen media. We will use the content for legal issues if required. Your Content must be exclusively owned by you, meaning, it cannot violate the copyright of any third party. We reserve the right to omit, change or alter your text or resources at any time without prior notice.

ESTILO reserves the right to change, modify, alter or extend these terms and conditions or stop or terminate a user’s visit to the site or the platform at any time without prior notice if we deem it necessary because of the user’s suspicious activities or violation of any of the terms, conditions or privacy policies of the site. In every case of change or alteration of these terms and conditions, the latest revised version will apply.

You can cancel your order (if you need to) when our customer service agent calls you over the phone to confirm your order and the delivery address you’ve provided. Please note that once you have reconfirmed the order to our customer service agent, you can no longer cancel the order until the delivery agent reaches your delivery address with the product.

We guarantee that the price as of the purchase date will remain valid until the delivery date. This means you will not be charged higher if the price of your ordered product(s) or service(s) increases after you have placed your order; also no adjustment shall be made if the price decreases from the order price.

We reserve the right to change or modify the pricing of our products and services without prior notice and can change or close the offer(s) at any time without any prior notification.

Listed prices include VAT unless stated otherwise. However, the delivery charge is not included in the listed price.

For any reason whatsoever, if our authorized agents fail to deliver your ordered product(s), you will receive a refund as per the timeline agreed by your respective bank. However, standard timing may take 14 (fourteen) business days for the refund to reflect on your credit/debit card, bank account or to receive the cheque.

If due to any technical problem, we unintentionally deduct your payment without your confirmation and the delivery of your desired product(s) is delayed, please inform us about the incident with your order number and details of product selections. After validating your complaint and upon obtaining confirmation from the respective bank as to the payment, our authorized representatives will deliver the ordered product as soon as possible.

We will be using a reputable third-party delivery organization/person/agent to deliver your ordered product(s) at your given address. The cost of delivery will be borne by the buyer/customer (if applicable). Such delivery costs will be added to the price of the particular product(s) at the time of selection of the product(s) for ordering.

As a responsible Brand, we will try our level best to deliver your orders within a specific schedule (mentioned above; as decided by the delivery type chosen by you). This schedule may vary in case of any unavoidable circumstances (please check the Force Majeure section).

If you provide incorrect personal data or shipping addresses during the purchase process, we shall not be liable for the non-delivery of goods/products.

If our delivery agent does not find anyone available to receive the ordered products at the given delivery address, the agent will make multiple phone calls to the phone number provided by the customer. If the customer is unreachable, the agent will leave the delivery address with the product. We will try to deliver the product on the next business day and if we are unable to do so, the order will be deemed to be canceled. The customer needs to order again to get the product.

You will be asked to provide information for order verification including (but not limited to) your phone number, address and order ID before the order is accepted.

To avoid any fraud with credit or debit cards, we reserve the right to obtain validation of customer payment details before providing the product and to verify the personal information shared with us. This verification can take the shape of an identity, place of residence, or banking information check. Failing to answer any questions regarding these matters may automatically cause the cancellation of the order within 2 working days. We reserve the right to proceed with the direct cancellation of an order for which we suspect a risk of fraudulent use of a credit or debit card.

We reserve the right to refuse or cancel any order in case of any error or technical issue. In the event of such, we will either contact you with further instructions and/or may cancel your order and notify you of such cancellation. We reserve the right to refuse or cancel any such orders irrespective of whether the order has been confirmed or if your credit card has been charged.

Given the popularity and/or supply constraints of some of our products, we may have to limit the number of products available for the customers to purchase. We reserve the right to change quantities available at any time. There might be cases when an order cannot be processed for various reasons including the lack of stock. We reserve the right to refuse or cancel any order for any reason at any given time and if payment has been successfully made by you, then you will get the refund accordingly.

Our maximum liability shall be limited to the amount that the Customer has paid for any particular product.

We do not accept any liability for any indirect loss, consequential loss/damage, loss of data, loss of income or profit, damage to property, force majeure situations, failure/delay due to technical errors or unavoidable circumstances and/or claims by third parties for the use of the site or any product purchased.

The Terms and Conditions are governed by and construed under the laws of Bangladesh.